Every support ticket is a documentation bug
If the same question arrives three times, the product didn't fail — the explanation did. How to run developer-tool support so the queue shrinks instead of growing.
Read postArchitecture write-ups, integration post-mortems, and practical notes from connecting machines to business systems. Written for engineers who have to make it work.
Subscribe via RSSIf the same question arrives three times, the product didn't fail — the explanation did. How to run developer-tool support so the queue shrinks instead of growing.
Read postReplacing clipboards with automated data acquisition across three production lines — the parts that were harder than expected, and the ones that were easier.
Read postMachines know what they just did. Business systems need to know it in a form they can act on. Almost every Industry 4.0 project I've seen struggles at exactly that boundary — here's why.
Read postOccasional posts on IIoT, MES, and making industrial systems talk to each other. No spam, unsubscribe any time.