https://shikhartiwari.dev/blog/ Industry 4.0 engineer and technical writer. I connect factory floors to intelligent systems — IIoT, MES, ERP integration — and write about how it actually works. en Sat, 12 Sep 2026 00:00:00 GMT https://shikhartiwari.dev/blog/support-tickets-are-documentation/ https://shikhartiwari.dev/blog/support-tickets-are-documentation/ Sat, 12 Sep 2026 00:00:00 GMT If the same question arrives three times, the product didn't fail — the explanation did. How to run developer-tool support so the queue shrinks instead of growing. Developer Tools Documentation Support https://shikhartiwari.dev/blog/connecting-25-cnc-machines/ https://shikhartiwari.dev/blog/connecting-25-cnc-machines/ Sat, 05 Sep 2026 00:00:00 GMT Replacing clipboards with automated data acquisition across three production lines — the parts that were harder than expected, and the ones that were easier. IIoT SCADA Industry 4.0 https://shikhartiwari.dev/blog/ot-it-seam/ https://shikhartiwari.dev/blog/ot-it-seam/ Fri, 28 Aug 2026 00:00:00 GMT Machines know what they just did. Business systems need to know it in a form they can act on. Almost every Industry 4.0 project I've seen struggles at exactly that boundary — here's why. OT/IT Industry 4.0 MES